Privacy & Cookies
1. Introduction
This privacy notice provides you with details of how we collect and process your personal data.
Synergy Construction and Property Consultants LLP is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this
privacy notice).
Our email address is enquiries@synergyllp.com.
Our postal address is:
8/9 Faraday Road
Guildford
Surrey
GU1 1EA
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at enquiries@synergyllp.com
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
2. How we use your Personal Data
We will only use your personal data when legally permitted. The most common uses of your personal data are:
• Where we need to perform the contract between us.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
You have the right to withdraw consent to marketing at any time by emailing us at enquiries@synergyllp.com
Purposes for processing your personal data
Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at enquiries@synergyllp.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity:
To register you as a new customer
Type of Data:
- Identity
- Contact
Lawful Basis for Processing:
Performance of a contract with you
Purpose/Activity:
Job applications
Type of Data:
- Identity
- Contact
Lawful Basis for Processing:
We process an applicant’s personal data in order to assess their potential employment with us
Purpose/Activity:
To process and deliver your order including:
- Manage payments, fees and charges
- Collect and recover money owed to us
Type of Data:
- Identity
- Contact
- Financial
- Transaction
Lawful Basis for Processing:
- Performance of a contract with you
- Necessary for our legitimate interests to recover debts owed to us
Purpose/Activity:
To manage our relationship with you which will include:
- Notifying you about changes to our terms or privacy policy
- Asking you to leave a testimonial or take a survey
Type of Data:
- Identity
- Contact
- Profile
- Marketing and Communications
Lawful Basis for Processing:
- Performance of a contract with you
- Necessary to comply with a legal obligation
- Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
Purpose/Activity:
To enable you to partake in a prize draw, competition or complete a survey
Type of Data:
- Identity
- Contact
- Profile
- Usage
- Marketing and Communications
Lawful Basis for Processing:
- Performance of a contract with you
- Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
Purpose/Activity:
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
Type of Data:
- Identity
- Contact
- Technical
Lawful Basis for Processing:
- Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
- Necessary to comply with a legal obligation
Purpose/Activity:
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising
Type of Data:
- Identity
- Contact
- Profile
- Usage
- Marketing and Communications
- Technical
Lawful Basis for Processing:
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
Purpose/Activity:
To use data analytic tools and cookies to improve our website, products/services, marketing, customer relationships and experiences.
Type of Data:
- Technical
- Usage
Lawful Basis for Processing:
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy.
Purpose/Activity:
To make suggestions and recommendations to you about goods or services that may be of interest to you
Type of Data:
- Identity
- Contact
- Technical
- Usage
- Profile
- Marketing and Communications
Lawful Basis for Processing:
Necessary for our legitimate interests to develop our products/services and grow our business
Marketing communications
You will receive marketing communications from us if you have:
(i) requested information from us or purchased services from us; or
(ii) if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
(iii) in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by emailing us at enquiries@synergyllp.com at any time.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a service purchase.
3. Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 2 above:
Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
4. International Transfers
Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.
Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following
safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.
If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. Please email us at enquiries@synergyllp.com if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting,
or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Project Records, Financial and Transaction Data) for twelve years after they cease being customers for tax and legal purposes.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
7. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Object to processing of your personal data.
- Request transfer of your personal data.
- Request erasure of your personal data.
- Request restriction of processing your personal data.
- Right to withdraw consent.
You can see more about these rights at: ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email us at enquiries@synergyllp.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
8. Cookies
This website (www.synergyllp.com) is owned and operated by, or on behalf of, Synergy Construction & Property Consultants LLP (registered number OC318352) a company incorporated in England and Wales whose registered office is at 8/9 Faraday Road, Guildford, Surrey GU1 1EA (“we”, “us” or “our”).
Like many other websites, this website uses cookies. This policy explains the way in which cookies are used on our website. Please ensure you have read and understood this policy before continuing to use our website. If you have any questions about our use of cookies, you can contact us at guildford@synergyllp.com.
1 What are cookies?
1.1 Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.
1.2 Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
2 Which cookies are used on this website?
2.1 The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.
2.2 A list of all the cookie types used on this website by category is set out below.
2.2.1 Strictly necessary cookies
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for cannot be provided.
2.2.2 Performance cookies
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
2.2.3 Functional cookies
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
2.2.4 Google Analytics
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. For further details visit: www.google.com/analytics/learn/privacy.html.
3 How can the cookies be removed?
3.1 You may refuse to accept cookies by activating the setting on your internet browser which allows you to refuse the setting of cookies. For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org
3.2 To opt out of Google Analytics visit tools.google.com/dlpage/gaoptout.